The Philippine Normal University (PNU) has been commended by the Civil Service Commission (CSC) for its notable compliance with the regulations of the Contact Center ng Bayan (CCB). The CSC also expressed its gratitude for PNU’s commitment to combating red tape and corruption.

In a letter received by the Office of the University President on February 7, 2025, it was reported that all citizen concerns referred to PNU from January to December 2024 were addressed and resolved within the prescribed three-working-day period. This practice and timeframe are mandated by Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

The CCB plays a vital role in monitoring and addressing citizen feedback. As a strategic initiative, it strengthens public feedback mechanisms at the national level, fostering social accountability and enhancing citizens’ trust and confidence in the government.

Aside from its compliance with the CCB, PNU applies the same diligence in addressing concerns and complaints submitted through the 8888 hotline. According to PNU’s 8888 Agency Statistics, all tickets submitted from January 1 to December 31, 2024, were promptly acted upon and resolved.

These accomplishments reflect PNU’s commitment to public service, prioritizing the welfare of its stakeholders above all.